1. Innovation & Lean

This session provides an overview of Operations Management. The importance of innovation, both for products and processes, is placed at the heart of operations management.

This session then introduces what has become the dominant paradigm for the management of operations: Lean. The roots of Lean are traced back to the just-in-time inventory techniques pioneered over twenty years ago by Toyota, the growth of teamworking and the Total Quality Management movement of the 80s.