4. Improvement & Risk

The history of operations improvement is surveyed, from Taylorism through to Business Process Re-engineering. The importance of the management of expertise in operations improvement is highlighted, contrasting Taylorist Scientific management with the more fashionable Knowledge Management perspectives on expertise. This session will briefly cover the management of operational risk and discuss critically why the banking industry is seen as the sector in which these techniques are most highly developed.

Students will also give informal unassessed feedback on their group wiki reports.